Any organization touching the lives of so many residents of West Virginia must undertake reasonable efforts to be accountable. Accountability remains a fundamental building block of the health information exchange movement nationally.
The WVHIN maintains a method for healthcare consumers and providers to make inquiries or express concerns with any aspect of the operation of the WVHIN HIE.
If you desire to file a formal Complaint (Question or Concern) be aware that…
1. Any Patient, Participating Provider, or Authorized User may register a complaint about any aspect of the operations of the WVHIN. Complaints must be submitted in writing on this form: WVHIN Complaint Form.
2. Verbal complaints will not be accepted.
3. Completed Complaint Forms must be directed to the WVHIN’s Privacy Officer.