Contact Us

Any organization touching the lives of so many residents of West Virginia must undertake reasonable efforts to be accountable. Accountability remains a fundamental building block of the health information exchange movement nationally.

The WVHIN maintains a method for healthcare consumers and providers to make inquiries or express concerns with any aspect of the operation of the WVHIN HIE.

If you desire to file a formal Complaint (Question or Concern) be aware that…

1. Any Patient, Participating Provider, or Authorized User may register a complaint about any aspect of the operations of the WVHIN.  Complaints must be submitted in writing on this form: WVHIN Complaint Form.

2. Verbal complaints will not be accepted.

3. Completed Complaint Forms must be directed to the WVHIN’s Privacy Officer.

124 11th Avenue, East
Huntington, West Virginia 25701

Email: gro.nihvwnull@ofni

Phone: 304-558-4503

Customer Care Team

Email: gro.htlaehpsircnull@troppusnihvw

Phone: 1-844-468-5755

Support Hours

Available 24/7