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Any organization touching the lives of so many residents of West Virginia must undertake reasonable efforts to be accountable. Accountability remains a fundamental building block of the health information exchange movement nationally.

The WVHIN maintains a method for healthcare consumers and providers to make inquiries or express concerns with any aspect of the operation of the WVHIN HIE.

If you desire to file a formal Complaint (Question or Concern) be aware that…

1. Any Patient, Participating Provider, or Authorized User may register a complaint about any aspect of the operations of the WVHIN.  Complaints must be submitted in writing on this form: WVHIN Complaint Form.

2. Verbal complaints will not be accepted.

3. Completed Complaint Forms must be directed to the WVHIN’s Privacy Officer.

320 9th Street, Suite C
Huntington, West Virginia 25701

Email: gro.nihvwnull@ofni

Phone: 304-558-4503

Customer Care Team

Email: gro.htlaehpsircnull@troppusnihvw

Phone: 1-844-468-5755

Support Hours

Available 24/7