Encounter Notification Services (ENS)


Proactive Management of Patient Transitions

ENS PROMPT is a secure, web-based tool to help your organization better manage your notifications.


  • Encounter alerts stream continuously in real time
  • No user limit on organizations
  • Advanced, custom filter options, with the ability to save custom filters for easy reuse.
  • Download alert data in spreadsheet format
  • View data spanning the past 30 days
  • Search patients by name or MRN
  • Manage notifications by status – use ENS PROMPT’s real-time tracking feature to mark patients ‘Complete’ and streamline workflow
  • View patients’ readmission count
  • View patient’s across multiple patient panels

Keeping You Connected To Your Patients

WVHIN offers a service which enables medical personnel to receive real-time alerts when a patient has a provider encounter. The service is offered in partnership with participating hospitals at no cost to ambulatory providers.

Customizable by practice, the WVHIN ENS will send a secure email message to providers for active patients in the practice. Practices may choose which alerts are most relevant to them, such as: hospital admission, hospital discharge, or emergency room visit. Coupled with the HIE, participating physicians will be able to access relevant clinical documents to better coordinate care for their patients.

Benefits of Participating in ENS

  • Real-time notification of hospital visits (admit, discharges, or ER) for active patients in your practice
  • FREE to any provider affiliated with a participating hospital
  • Proactively coordinate your patients’ care and schedule any necessary follow-up treatment or visits
  • In conjunction with the HIE, review medical records from your patient’s hospital stay
  • Receive summary of care, chief complaint, and discharge disposition (if sent by hospital)
  • ENS can facilitate additional Medicare reimbursements by allowing TCM (Transitional Care Management) codes to be billed – i.e., seeing your patients within 7-14 days after a discharge
  • Readmission Alerts: WVHIN can let your hospital know when a patient you have recently discharged is readmitted to another hospital within 30 days. In addition, WVHIN can let your registration/ triage area know when a patient who has just registered is a 30 day readmission from any other hospital.

ENS notifications are delivered securely to providers via WVDirect email messaging. For more information and to sign up for the Encounter Notification Service (ENS) call 304.558.4503 or email  gro.nihvwnull@ofni.